Refund and replacement policy

This policy is part of the RJ Webworks LLC Terms of Service and applies to all leads, live inbound calls and other inventory purchased from RJ Lead Group, a brand of RJ Webworks LLC.

All sales are final

No cash refunds are issued for delivered leads or completed calls. Leads are perishable inventory generated to order. Once a record has been delivered it cannot be recalled, un-seen, or resold, and the media cost that produced it has already been spent. Replacement is the remedy this policy provides, and it is the only remedy.

Replacements

Replacements are available when a record is flagged in the buyer dashboard with a reason code within 72 hours of order fill. Flagging happens on the record itself so that the reason code and the timestamp are attached to it. Requests made by phone, text or email outside the dashboard cannot be processed.

Eligible reason codes

• BAD_NUMBER — Disconnected, invalid, or non-working phone number
• DUPLICATE — Duplicate of a record delivered to you within the prior 60 days
• OUT_OF_AGE — Prospect outside the age range specified on your order
• OUT_OF_STATE — Prospect outside the states specified on your order
• WRONG_VERTICAL — Wrong vertical delivered

Not eligible

• No answer or voicemail
• Not interested
• Doesn't recall submitting the form
• Can't afford coverage
• Health-ineligible or declined by carrier
• You didn't call in time
• You changed your mind about the vertical

These are outcomes, not defects. A record that answered the phone and said no was a working record. Pricing assumes a contact rate, not a close rate.

Cap and terms

• Approved replacements ship at no cost and are capped at 20% of order volume.
• Replacement records carry no further replacement right.
• Replacements are filled from the same vertical, freshness tier, exclusivity level and state set as the original order, subject to available inventory.
• Approval decisions are made within two business days of the flag and the outcome is shown on the record.

Live inbound calls

• Calls bill only after a 10-second connected duration threshold. A call that disconnects before the threshold is not billed.
• Duplicate callers reaching the same buyer within 30 days are not billed.
• Wrong-number and non-qualifying calls are credited on review of the recording. The recording governs.
• Credit requests on calls follow the same 72-hour window and are submitted from the call record in the dashboard.

Chargebacks

Filing a card or bank dispute rather than using the replacement process is a breach of these terms. It results in immediate account termination and forfeiture of any prepaid balance. All disputes must go through support first. This is enforced without exception.

A chargeback on delivered inventory is a debt owed to RJ Webworks LLC. We may recover the disputed amount together with processor and bank fees, interest, and our costs and reasonable attorneys’ fees of collection. Under the Terms of Service, disputes between us are resolved in court rather than arbitration — both parties waive any right to compel arbitration — and collection actions of this size are ordinarily brought in the small claims division of the County Court in and for Miami-Dade County, Florida.

Payment terms

All orders are prepaid. Delivery begins when funds clear, not when payment is initiated. Orders paid by ACH begin delivery on clearance, typically one to two business days; Zelle and wire are typically same day. Free test leads are exempt, as no payment exists.

Questions

Support: support@rjleadgroup.com. Billing and legal: legal@rjwebworks.com.